Conecta Español

Who we are

Elea Conecta is an app of Laboratorio Elea (“Elea”) for health professionals. The app is developed and published on the App Store and Google Play by Davait, Inc. (“Davait”), which operates it on behalf of Elea. In this policy, “we” refers to Elea and Davait.

For any privacy question, write to info@davait.com.

What data we process

  • Account: your email address and password, the basic details of your Google account (name, email and profile photo) if you sign in with Google, or the email of your Apple ID (which may be a private Apple relay address) if you sign in with Apple. Passwords are managed, encrypted, by Firebase Authentication and we never have access to them.
  • Professional profile: first and last name, license type and number, province, specialty, topics of interest and app language.
  • License verification: the result of checking your details against the registry of professionals and the number of attempts, to prevent abuse; if they could not be verified automatically, the Elea team's review (who approved it and when).
  • Delivery details: your office address (street and number, city, province and postal code), its phone, the days and hours it receives deliveries and directions, if you request samples.
  • Samples orders: products and quantities, the order's address and delivery details, the estimated date, the date of each stage (received, prepared, on the way, delivered or cancelled), the delivery code, the courier, the tracking number and batches, delivery attempts, your receipt confirmation and, if it is cancelled, who cancelled it and why.
  • Stock alerts: the products you asked us to tell you about when they are available again.
  • Questions: the reason and message you send us from “¿Hablamos?” (Let's talk), including claims about an order, and our answers.
  • Elea Copilot: if you accept its notice, the date you accepted it, the questions you ask, the answers with their sources and a usage counter.
  • Activity with patients: which material or benefit you shared, through which channel and when, and the voucher codes you create. We never record data about your patients.
  • Notifications: if you allow them, your device gets a Firebase Cloud Messaging installation identifier. While you are signed in we link it to your account, with the device type, to tell you about your orders and the stock you are waiting for on all of your devices; it is erased when you sign out or delete your account. General news is sent by language, without using your account.
  • Operations log: Elea's authorised staff receive internal notices about your orders, questions, stock alerts and sign-up, and every change to an order is logged. When you delete your account the notices lose your data and the log keeps only the order number, without personal data.
  • Technical data: the IP address and device data our providers process to run the service securely.

We do not use analytics, advertising or tracking tools, and we do not sell your data.

Why we use it

  • To create and manage your account.
  • To verify that you are a health professional with a current license, because the app includes information about prescription medicines.
  • To offer content based on your specialty and topics of interest.
  • To answer your questions, including pharmacovigilance reports.
  • To generate the Elea Copilot's answers with DoquSight, Elea's own artificial intelligence platform, after you accept the Copilot notice (you can withdraw it in “Mi perfil”). Your questions are processed within Elea, with its own models, and are not sent to third-party artificial intelligence services. Do not include data that identifies your patients in them.
  • To suggest your address while you type it, if you use that option.
  • To manage and deliver your samples orders, within the limits and stock Elea sets: estimate the delivery date, arrange the delivery on your office's days and hours, confirm it with the delivery code and handle your claims.
  • To send you notifications about your orders, the stock you are waiting for and news about the app, if you allowed them.
  • To keep the service secure and prevent misuse.
  • To meet our legal obligations.

Who we share it with

  • Google (Firebase): hosts the app and its data through Firebase Authentication, Cloud Firestore, Cloud Functions, Cloud Messaging and Firebase Hosting.
  • Georef (Government of the Argentine Republic, apis.datos.gob.ar): if you use address suggestions, the address text you type and the province are sent to this free public service to suggest normalised addresses. Neither your name nor any other data of your account is sent.
  • Apple and Google: deliver notifications to your device, and authenticate you if you sign in with your Apple or Google account.
  • Elea and its logistics operator: receive the data needed to prepare and deliver your samples orders (products, address, phone, reception days and hours). They do not receive the delivery code: you give it to whoever delivers the order.
  • Authorities: when a law or a court order requires it.

Our providers process the data only to provide their services to us, under confidentiality and security obligations, and we require them to give it the same or equal protection as this policy describes. We do not sell or rent your data.

International transfer

The data is stored on Google servers located in the United States. By signing up you consent to this international transfer, which is made with providers that apply security measures and contractual data protection commitments.

How long we keep it

We keep your data while your account is active. When you delete your account, we immediately erase it and your data, except the records of the samples operation explained in “How to delete your account”. Our providers' technical logs are deleted automatically within 30 days at most. We keep information longer only when a law requires it.

How to delete your account

You can delete your Elea Conecta account at any time, from the app:

  1. Open Elea Conecta and sign in.
  2. On Home (“Inicio”), tap your avatar to open “Mi perfil” (My profile).
  3. Tap “Eliminar mi cuenta” (Delete my account) and confirm.

Deletion is immediate and permanent. It erases your account, delivery details, registered devices, questions, stock alerts, vouchers, Elea Copilot history and consent, activity with patients, topics of interest and verification attempts; every device you signed in on is signed out and your license becomes available for a new account. If you sign in with Apple, we first revoke the app's access to your Apple ID, and if you sign in with Google, we disconnect it from your Google account. What the app kept on your device is erased the next time you open it. As records of Elea's samples delivery operation we keep your samples orders, complete (products, batches, delivery details, dates and delivery code), and their claims, together with your name, license, province and specialty, the internal notices about your account and the stock movements.

Can't sign in to the app? Write to info@davait.com from your account's email address, with the subject “Delete my Elea Conecta account”. We check that the account is yours and delete it as explained above within 5 business days.

To stop receiving notifications, turn them off in your device settings or uninstall the app.

Your rights

You can access, rectify, update and erase your data. You edit your profile and delivery details in “Mi perfil”, where you can also withdraw or give again the Copilot consent, and you delete your account as explained above. For any other request, write to info@davait.com. We answer access requests within 10 calendar days and rectification, update or erasure requests within 5 business days.

The data subject has the right to access their personal data free of charge at intervals of no less than six months, unless a legitimate interest is shown, as established in Article 14, paragraph 3 of Law No. 25.326.

The AGENCIA DE ACCESO A LA INFORMACIÓN PÚBLICA (Agency for Access to Public Information), as the supervisory authority of Law No. 25.326, has the power to handle the complaints and claims filed by those whose rights are affected by a breach of the rules in force on personal data protection.

Security

Data travels encrypted and is stored encrypted on Google's infrastructure. Server access rules let each professional see only their own data, license verification and orders are processed on the server, and only authorised staff can use the administration tool. If we detect an incident that affects your data, we will inform you as the law requires.

Minors

Elea Conecta is intended exclusively for health professionals aged 18 or over. We do not knowingly collect data from minors.

This website

This site uses no cookies, analytics or third-party content. Firebase Hosting may log technical data, such as the IP address, to deliver and protect the site.

Changes to this policy

If we change this policy, we will publish the new version on this page with its update date and, if the changes are significant, we will let you know in the app.

Contact

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